Frequently Asked Questions

Everything you need to know about shopping with dstore Egypt

What are the shipping options available within Egypt?

We offer standard door-to-door delivery across all governorates in Egypt. Delivery typically takes 2-5 business days depending on your location.

Can I return or exchange an item if it doesn't fit?

Yes, we offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that for hygiene reasons, innerwear and accessories cannot be returned.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and Valu for easy installments.

How can I track my order?

Once your order is shipped, you will receive an SMS and an email with a tracking number and a link to monitor your package's journey through our courier partner.

Are the products on dstore Egypt authentic?

Absolutely. dstore Egypt is a premium retailer, and we guarantee that all featured brands and products are 100% authentic and sourced directly from official distributors.

How do I determine my size?

Each product page features a detailed 'Size Guide' button. We recommend checking these measurements as sizing can vary between international brands.